Powering Earth, Naturally
At The Proper Tech, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase, we offer a comprehensive return policy to address your concerns. Please review the following terms and conditions for returns, exchanges, and refunds.
1. 30-Day Return Policy
1.1. Eligibility: You may return most items purchased from us within 30 days of receipt for a full refund or exchange. The product must be in its original condition, unused, and in the original packaging.
1.2. Required Documentation: To process your return, you must provide pictures of the item showing its condition. This helps us verify the issue and process your request efficiently.
2. Reasons for Return
You may return an item for the following reasons:
3. Items Damaged During Shipping
3.1. Insurance Coverage: Items damaged during shipping are covered by our shipping insurance.
3.2. Process: To claim a replacement or refund for a damaged item, you must:
3.3. Options: You can choose to either replace the damaged item or receive a refund.
4. Refunds
4.1. Processing Time: Refunds are typically processed within 5-10 business days after we receive and inspect the returned item. However, in some cases, refunds may be processed sooner.
4.2. Method of Refund: Refunds will be issued to the original payment method used at the time of purchase.
5. Exchanges
5.1. Eligibility: Items eligible for return can also be exchanged for a different item of equal or lesser value, subject to availability.
5.2. Required Documentation: As with returns, pictures of the item must be provided to process an exchange.
6. Orders Not Shipped Within 30 Days
If your order has not been shipped within 30 days of the order date, you are eligible for a full refund. Please contact our customer service team with your order details and request a refund.
7. Manufacturer’s Warranty
7.1. Honoring Warranties: We honor the manufacturer’s warranty and will assist you in facilitating warranty claims according to the terms and conditions set forth by the manufacturer.
7.2. Support: For the duration of the warranty, we will provide support and guidance to ensure the manufacturer honors their warranty commitment.
8. Additional Terms
8.1. Return Shipping Costs: Unless the item is defective, damaged, or not as described, the customer is responsible for the cost of return shipping.
8.2. Restocking Fees: In some cases, a restocking fee may apply. This will be clearly communicated at the time of the return request.
8.3. Exceptions: Certain items, such as perishable goods, personalized items, and final sale items, are not eligible for return or exchange. This will be noted on the product page.
Contact Us
If you have any questions about our return policy or need to initiate a return, please contact our customer service team at [Your Contact Information]. We are here to assist you and ensure a smooth and hassle-free return process.